CEO Update 31/03/20
Dear Residents/ Families/ Representatives
I hope you are all keeping well and taking advantage of your time in isolation to enjoy some activities you don’t normally get around to.
I have attached another list of ‘Frequently Asked Questions’ for your reference, but if you have any further questions please send them to me at Olive.Wright@meath.org.au
On behalf of all the team, I would like to pass on our sincere thanks to all the families who have provided us with the positive feedback and supported us during this time; it has been appreciated.
The staff continue to work tirelessly to ensure all our residents are being well cared for, both physically and socially and I do know the staff are missing the interaction with families and pets who visit us regularly.
Take care everyone and together we can flatten the curve
CHIEF EXECUTIVE OFFICER
FREQUENTLY ASKED QUESTIONS No. 3
How can I give feedback or raise concerns when I am not able to access the centre or see the RN or Manager?
We always welcome feedback and appreciate all your suggestions and on how we can improve what we do, particularly in these difficult times. If you wish to make a suggestion, provide feedback or raise a concern we ask that you contact the Centre Manager preferably by email or you can forward this to email@example.com or access our feedback forms on our website – please click on link below: https://www.meath.org.au/residential-care/
Will I get an update from you in relation to my loved one’s health and well-being?
We are endeavouring to ensure that each resident’s loved ones primary next of kin is contacted at least weekly by the RN providing direct care. This will usually be via a phone call. This may be part of a regular contact with you i.e. if mum has had a fall or has been seen by the medical team.
Can you provide an update on the ‘Stay Connected’ plan you have put in place?
Thank you for your responses in relation to the ‘stay connected’ plan. For those of you that haven’t responded please do so at your earliest convenience, as this will enable us to roll this program out to everyone who wishes to be connected. We have commenced inputting requests and the Leisure and Lifestyle Team will be in contact with you in the near future to arrange a mutually agreed time. I am pleased to inform you that some face time/skype/ zoom sessions have been facilitated and have been well received and we look forward to including all residents and families in this initiative.
Will there be a charge for this new initiative?
, Meath Care will not be charging residents for this service but would really appreciate donations towards our fund-raising activities, as we are unable to run our usual Easter /Mother’s Day raffles. If you would like to make a monetary donation please contact us at firstname.lastname@example.org stating your contact details and we will be back in touch.
The nurses don’t have time to let me speak to my loved one – they’re very busy when I phone.
The nurses can only take your request for a ‘Stay Connected’ option and forward this to the Leisure and Lifestyle team – they (the Leisure and Lifestyle team), will then be in contact with you to arrange a suitable time – hopefully within 72 hours (business hours).
Are the Drs and Nurse Practitioners still visiting the Residents?
We have been working closely with the medical teams that support the medical care of your loved one. Telehealth is being promoted in the media and by the Government to reduce the exposure of those at risk to infections. The medical teams which visit Meath Care centres are utilising a combination of telehealth and actual visits. The RN’s can utilise the iPads to complete skype/zoom or face time medical consultations and in an emergency or critical health condition the medical team are visiting.
I haven’t had a response or contact from you about a question I raised about my Grandma?
We always endeavour to respond within 72 hours; however, we have had several questions raised which doesn’t indicate the centre or the resident’s name. Please make sure that you clearly identify the centre and your loved one’s name in any correspondence received. If you are not the primary or secondary next of kin, we will not have your details recorded.